Hybrid-Ready Commercial & Merchant Care Specialist

American Express; Brighton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading financial services company is seeking a Care Professional in Brighton, England, to deliver outstanding service to Commercial and Small Business Clients. The role involves inbound customer interactions, tailoring solutions, and enhancing customer loyalty. Ideal candidates will possess strong communication skills, a customer-first mentality, and the ability to handle inquiries efficiently. Comprehensive benefits include flexible working options and wellness support, making this an excellent opportunity for personal and professional development.

Benefits

Flexible working model

Comprehensive medical benefits

Career development opportunities

Qualifications

• Proven experience in the service industry.
• Outstanding verbal and written communication skills.
• Strong problem-solving ability.

Responsibilities

• Deliver extraordinary service through inbound calls.
• Consult with Card Members to understand their needs.
• Address general and account-specific inquiries.

Skills

Customer Service experience

Verbal communication skills

Interpersonal skills

Analytical skills

Job description

A leading financial services company is seeking a Care Professional in Brighton, England, to deliver outstanding service to Commercial and Small Business Clients. The role involves inbound customer interactions, tailoring solutions, and enhancing customer loyalty. Ideal candidates will possess strong communication skills, a customer-first mentality, and the ability to handle inquiries efficiently. Comprehensive benefits include flexible working options and wellness support, making this an excellent opportunity for personal and professional development.