Hybrid Public Sector Customer Support Specialist

Brook Street; Newport; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A public sector organisation in Newport is seeking a Customer Service Advisor for a temporary position. You will provide tailored support via phone and email, handling a variety of customer queries while maintaining high standards. The role offers hybrid working, with initial training conducted fully in the office. This is a great opportunity to develop skills in a supportive team environment and contribute to a meaningful service for the community.

Benefits

Free onsite parking

Cafés available

Gym

Qualifications

• Experience in providing tailored customer service.
• Ability to handle challenging conversations and identify complaints.
• Strong written and verbal communication skills.
• Excellent organisational skills.

Responsibilities

• Handle a wide range of queries from a diverse customer base.
• Log and escalate complex queries as needed.
• Book visitor appointments to the office.
• Support training delivery and buddy colleagues when required.

Skills

Tailored customer service

Dealing with challenging conversations

Written and verbal communication skills

Organisational skills

Job description

A public sector organisation in Newport is seeking a Customer Service Advisor for a temporary position. You will provide tailored support via phone and email, handling a variety of customer queries while maintaining high standards. The role offers hybrid working, with initial training conducted fully in the office. This is a great opportunity to develop skills in a supportive team environment and contribute to a meaningful service for the community.