Hybrid Part-Time Warranty Claims Specialist

Renault Retail Group UK Ltd; Farnworth; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

An automotive services company is seeking a part-time Warranty Controller to ensure accurate and timely recovery of warranty claims. This position requires strong negotiation skills, a customer-first approach, and the ability to handle warranty disputes professionally. You will collaborate with various teams and utilize your experience with warranty systems and dealer management systems. The role offers flexible working hours, a competitive salary, and several employee benefits including annual leave and discounts.

Benefits

Annual leave plus Bank Holidays

Pension scheme with life assurance

Gym membership discount

Holiday buy/sell scheme

Enhanced maternity/paternity leave

Qualifications

• Proven track record as a Warranty Controller or Senior Service Advisor.
• Confidence in handling warranty disputes professionally.
• Experience with warranty systems and dealer management systems.

Responsibilities

• Submit claims using technicians’ reports according to guidelines.
• Negotiate with warranty providers to secure reimbursements.
• Maintain accurate records via Dealer Management System and Excel.

Skills

Warranty management

Negotiation skills

Communication skills

Customer service

MS Excel

Tools

Kerridge

ADP Autoline

CDK Drive

Microsoft Office

Job description

An automotive services company is seeking a part-time Warranty Controller to ensure accurate and timely recovery of warranty claims. This position requires strong negotiation skills, a customer-first approach, and the ability to handle warranty disputes professionally. You will collaborate with various teams and utilize your experience with warranty systems and dealer management systems. The role offers flexible working hours, a competitive salary, and several employee benefits including annual leave and discounts.