Hybrid IT Support Technician: 365, Intune & Windows Expert

Fintel; West Yorkshire; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Fintel is seeking an IT support professional to be the first point of contact for our IT Operations team, supporting around 400 colleagues across UK offices. You'll handle requests up to Microsoft 365 issues and device provisioning, with an opportunity to grow as we move toward a cloud-native environment.

You’ll join a small, supportive team and work in a hybrid setting based in Huddersfield, with Fridays from home. Right to work in the UK is required, and no sponsorship is offered.

Qualifications

• Around 2 to 3 years’ experience in an IT support or service desk role.
• Good knowledge of Windows administration and troubleshooting.
• Experience supporting Microsoft 365 and the Office suite.
• Hands-on experience with Microsoft Intune and Entra ID, and an understanding of how a hybrid Microsoft environment works.
• Solid hardware knowledge, including laptops, mobile devices, docking stations and connectivity standards such as USB-C and DisplayPort.
• Basic networking knowledge, such as IP addressing, DHCP and DNS.
• Strong problem-solving skills and a logical approach to finding the root cause of an issue.
• Excellent written communication, including the ability to respond calmly and professionally to frustrated users.
• Confidence talking to people at all levels of the business.

Responsibilities

• Be the first point of contact for IT requests via ServiceDesk Plus, phone and in person.
• Log, triage and resolve requests end to end, keeping clear and accurate notes throughout.
• Resolve day-to-day issues including account access, password resets, software faults, connectivity, hardware and peripherals.
• Support colleagues across Microsoft 365, including Outlook, Teams, SharePoint, OneDrive and the Office apps.
• Build and deploy laptops and mobile devices using Intune and Autopilot.
• Complete onboarding and offboarding tasks in line with our Joiners, Movers and Leavers process.
• Support colleagues at every level, from new starters through to the senior leadership team.
• Escalate issues you can't resolve to the wider IT Operations team, with a clear handover.
• Keep users informed at every stage with friendly, professional written and verbal updates.
• Help maintain the IT asset register and manage hardware warranty claims.

Skills

Windows administration

Microsoft 365

Intune

Entra ID

Hardware basics

Networking basics

Troubleshooting

Communication

Stakeholder communication

Hybrid environment

Tools

ServiceDesk Plus

Microsoft Defender for Endpoint

Job description

Fintel is seeking an IT support professional to be the first point of contact for our IT Operations team, supporting around 400 colleagues across UK offices. You'll handle requests up to Microsoft 365 issues and device provisioning, with an opportunity to grow as we move toward a cloud-native environment.

You’ll join a small, supportive team and work in a hybrid setting based in Huddersfield, with Fridays from home. Right to work in the UK is required, and no sponsorship is offered.