Field IT Engineer – Windows & 365 Support (Hybrid)

Synergize Consulting Ltd; East Grinstead; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Synergize Consulting Ltd is hiring an IT Field Engineer to support a leading technology client on a permanent basis. The role covers Sussex, Surrey, Kent and London, with the main office in East Grinstead. Some home-working flexibility is possible when feasible.

The successful candidate will provide friendly IT support, resolve issues, and escalate complex problems when required. You will work in a small team delivering high-quality service and helping to improve support operations.

Qualifications

• Experience in a technical helpdesk or service desk.
• Good working knowledge of Microsoft Windows environments.
• Familiarity with Microsoft 365 and common desktop applications.
• Strong communication and customer service skills.

Responsibilities

• Provide 1st and 2nd line IT support face to face, by phone, email and ticketing systems.
• Diagnose and resolve hardware, software and Windows-related issues.
• Set up and configure PCs, laptops and user accounts.
• Support Microsoft 365 and common business applications.
• Troubleshoot network, connectivity, printing and peripheral issues.
• Manage and update support tickets with clear documentation.
• Escalate more complex technical issues appropriately.
• Assist new starters and leavers with IT access and equipment.
• Work as part of the IT team to maintain a high standard of service.
• Identify recurring issues and opportunities to improve the support service.

Skills

Windows OS

Microsoft 365

Customer service

Troubleshooting

Communication

Tools

Ticketing systems

Job description

Synergize Consulting Ltd is hiring an IT Field Engineer to support a leading technology client on a permanent basis. The role covers Sussex, Surrey, Kent and London, with the main office in East Grinstead. Some home-working flexibility is possible when feasible.

The successful candidate will provide friendly IT support, resolve issues, and escalate complex problems when required. You will work in a small team delivering high-quality service and helping to improve support operations.