IT Support Technician | Microsoft 365 & Cloud Ops (Hybrid)

Get Staffed Online Recruitment Limited; Shenley; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Pension

Health insurance

Gym membership

20 days holiday

Job summary

Get Staffed Online Recruitment Limited is seeking an IT Support Technician to join a small technical team in Shenley. You will take ownership of user issues, troubleshoot Windows and Microsoft 365, and ensure client systems run smoothly.

You’ll assist with project work and contribute to security and network improvements. Based at our client's office with occasional travel to Hertfordshire, London and Essex, after probation you may work from home up to two days per week.

Qualifications

• Experience in an IT support role.
• Good working knowledge of Windows 10/11 and common business applications.
• Experience administering Microsoft 365 users and services.
• Understanding of basic networking concepts (DHCP, DNS, Wi-Fi troubleshooting).
• Strong troubleshooting and problem-solving ability.
• Ability to manage multiple tasks and prioritise support tickets.
• Clear communication skills and confidence speaking with non-technical users.
• A methodical and professional approach to resolving issues.

Responsibilities

• Taking ownership of support tickets from investigation through to resolution, escalating or collaborating with colleagues where needed.
• Communicating directly with clients and keeping them informed of progress.
• Troubleshooting Windows, Microsoft 365 and common business applications.
• Supporting Microsoft 365 environments, including user administration and device management.
• Basic network troubleshooting (Wi-Fi issues, DHCP, DNS, connectivity).
• Supporting onboarding and offboarding processes for client staff.
• Assisting Senior Engineers with project delivery and system improvements.
• Rare out-of-hours project work or emergency call outs, with time off in lieu.
• Helping test and implement new technologies or services where appropriate.
• Contributing to internal documentation and knowledge sharing.

Skills

Windows 10/11

Microsoft 365 administration

Networking basics

Troubleshooting

User support

Communication

Ticket management

Tools

Halo

Freshdesk

Job description

Get Staffed Online Recruitment Limited is seeking an IT Support Technician to join a small technical team in Shenley. You will take ownership of user issues, troubleshoot Windows and Microsoft 365, and ensure client systems run smoothly.

You’ll assist with project work and contribute to security and network improvements. Based at our client's office with occasional travel to Hertfordshire, London and Essex, after probation you may work from home up to two days per week.