It Support Technician

Fintel; West Yorkshire; Ibrido; GBP 26.000 - 34.000; Tempo pieno

Descrizione del lavoro

Fintel is seeking an IT support professional to be the first point of contact for our IT Operations team, supporting around 400 colleagues across UK offices. You'll handle requests up to Microsoft 365 issues and device provisioning, with an opportunity to grow as we move toward a cloud-native environment.

You’ll join a small, supportive team and work in a hybrid setting based in Huddersfield, with Fridays from home. Right to work in the UK is required, and no sponsorship is offered.

Competenze

• Around 2 to 3 years’ experience in an IT support or service desk role.
• Good knowledge of Windows administration and troubleshooting.
• Experience supporting Microsoft 365 and the Office suite.
• Hands-on experience with Microsoft Intune and Entra ID, and an understanding of how a hybrid Microsoft environment works.
• Solid hardware knowledge, including laptops, mobile devices, docking stations and connectivity standards such as USB-C and DisplayPort.
• Basic networking knowledge, such as IP addressing, DHCP and DNS.
• Strong problem-solving skills and a logical approach to finding the root cause of an issue.
• Excellent written communication, including the ability to respond calmly and professionally to frustrated users.
• Confidence talking to people at all levels of the business.

Mansioni

• Be the first point of contact for IT requests via ServiceDesk Plus, phone and in person.
• Log, triage and resolve requests end to end, keeping clear and accurate notes throughout.
• Resolve day-to-day issues including account access, password resets, software faults, connectivity, hardware and peripherals.
• Support colleagues across Microsoft 365, including Outlook, Teams, SharePoint, OneDrive and the Office apps.
• Build and deploy laptops and mobile devices using Intune and Autopilot.
• Complete onboarding and offboarding tasks in line with our Joiners, Movers and Leavers process.
• Support colleagues at every level, from new starters through to the senior leadership team.
• Escalate issues you can't resolve to the wider IT Operations team, with a clear handover.
• Keep users informed at every stage with friendly, professional written and verbal updates.
• Help maintain the IT asset register and manage hardware warranty claims.

Conoscenze

Windows administration

Microsoft 365

Intune

Entra ID

Hardware basics

Networking basics

Troubleshooting

Communication

Stakeholder communication

Hybrid environment

Strumenti

ServiceDesk Plus

Microsoft Defender for Endpoint

Descrizione del lavoro

Description

Fintel Services is a group of market-leading companies within Fintel PLC, with annual revenues exceeding £50m. Services delivered:

• Compliance: threesixty services, simplybiz and Compliance First
• Distribution: Omnicore: Omni Protect and Omni Invest
• Mortgages: Simplybiz Mortgages and FIBA.
• Financial services events: Owen James

Role Overview:
This is a great opportunity for an IT support professional with a couple of years' experience who wants to take the next step in their career. As the first point of contact for our IT Operations team, you'll support around 400 colleagues across our UK offices, from everyday requests through to Microsoft 365 and device issues. When a problem needs deeper technical work, you'll hand it over to the specialists in the team.

You'll join a small, supportive team that shares knowledge openly, and you'll have a manager who has worked every step of the IT career ladder and is invested in helping you find your path. We're moving towards a cloud-native environment, so you'll gain great exposure as that journey progresses.

What you'll do

• Be the first point of contact for IT requests via ServiceDesk Plus, phone and in person.
• Log, triage and resolve requests end to end, keeping clear and accurate notes throughout.
• Resolve day-to-day issues including account access, password resets, software faults, connectivity, hardware and peripherals.
• Support colleagues across Microsoft 365, including Outlook, Teams, SharePoint, OneDrive and the Office apps.
• Build and deploy laptops and mobile devices using Intune and Autopilot.
• Complete onboarding and offboarding tasks in line with our Joiners, Movers and Leavers process.
• Support colleagues at every level, from new starters through to the senior leadership team.
• Escalate issues you can't resolve to the wider IT Operations team, with a clear handover.
• Keep users informed at every stage with friendly, professional written and verbal updates.
• Help maintain the IT asset register and manage hardware warranty claims.

What you'll need to succeed:

Essential requirements:

• Around 2 to 3 years' experience in an IT support or service desk role.
• Good knowledge of Windows administration and troubleshooting.
• Experience supporting Microsoft 365 and the Office suite.
• Hands-on experience with Microsoft Intune and Entra ID, and an understanding of how a hybrid Microsoft environment works.
• Solid hardware knowledge, including laptops, mobile devices, docking stations and connectivity standards such as USB-C and DisplayPort.
• Basic networking knowledge, such as IP addressing, DHCP and DNS.
• Strong problem-solving skills and a logical approach to finding the root cause of an issue.
• Excellent written communication, including the ability to respond calmly and professionally to frustrated users.
• Confidence talking to people at all levels of the business.

Desirable requirements:

• Experience in a corporate or financial services environment.
• Basic understanding of Microsoft Defender for Endpoint.
• Experience with Autopilot and the device lifecycle.
• Familiarity with ServiceDesk Plus or a similar ticketing system.
• Microsoft certifications such as MS-900 or MD-102, or CompTIA A+.

Your approach:

• You enjoy helping people and understand that how you communicate matters as much as the fix itself.
• You're curious and keen to learn, you take feedback on board, and you're happy to say "I don't know, let me find out" rather than guess.
• You're a genuine team player who gets involved, shares what you learn, and takes pride in the team's success.

Important to know:

Location: This role is based in our Huddersfield head office 4 days a week (Monday to Thursday), with Fridays working from home.

Right to Work:

Applicants must already hold a legal right to work in the UK without time restrictions and without the need for future sponsorship. We are unable to provide Skilled Worker visa sponsorship.

Fintel plc and all the businesses within it adopt a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010.

We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do.

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.