IT Operations Technician — 1st Line Support (Hybrid)

Ultimate Performance; Manchester; On-site; GBP 24,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Simply Health policy

Exclusive UP discounts

Personal Training discounts

Cycle to Work

Job summary

Ultimate Performance is seeking an IT Operations Technician in our Manchester City Centre Support Office. You’ll be the first point of contact for IT support across our global business, handling device provisioning, user access and troubleshooting across hardware, software and connectivity.

You’ll gain hands-on experience with a Microsoft 365 Enterprise environment, Intune, Entra ID and a live global IT estate while working with experienced engineers across infrastructure, cloud and security.

Qualifications

• 1–2 years' experience in IT Operations or Service Desk.
• Solid IT fundamentals and enthusiasm for technology.
• Ability to communicate clearly with non-technical colleagues.

Responsibilities

• Serve as first point of contact for IT support via ticketing, phone and Teams.
• Diagnose and resolve hardware, software and network issues on devices.
• Manage user accounts and access in Microsoft 365 and Entra ID.
• Configure and deploy devices for new starters; maintain asset records.
• Support Microsoft 365 apps and Intune-managed devices across offices.
• Create and maintain documentation like SOPs and user guides.
• Contribute to hardware refreshes and IT projects globally.

Skills

Windows 10/11

Microsoft 365

Intune

Entra ID

Device provisioning

Customer support

Tools

Microsoft 365 administration

Intune

Power Platform

Job description

Ultimate Performance is seeking an IT Operations Technician in our Manchester City Centre Support Office. You’ll be the first point of contact for IT support across our global business, handling device provisioning, user access and troubleshooting across hardware, software and connectivity.

You’ll gain hands-on experience with a Microsoft 365 Enterprise environment, Intune, Entra ID and a live global IT estate while working with experienced engineers across infrastructure, cloud and security.