Hybrid IT Support Technician — Cloud, 365 & Security

Speak Digital Limited; Shenley; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Pension

Health insurance

20 days holiday

Gym membership

Job summary

Speak Digital Limited is seeking an IT Support Technician to join a small technical team. You will own support requests, troubleshoot Windows and Microsoft 365, and assist with user admin and device management.

Based at Shenley with occasional client visits across Hertfordshire, London and Essex, and up to 2 days work from home after probation. A varied role with project work and knowledge sharing across technologies.

Qualifications

• Experience in an IT support role.
• Good working knowledge of Windows 10/11 and common business applications.
• Experience administering Microsoft 365 users and services.
• Understanding of basic networking concepts (DHCP, DNS, Wi-Fi troubleshooting).
• Strong troubleshooting and problem-solving ability.
• Clear communication skills and confidence speaking with non-technical users.
• A methodical and professional approach to resolving issues.

Responsibilities

• Taking ownership of support tickets from investigation through to resolution, escalating or collaborating with colleagues where needed.
• Communicating directly with clients and keeping them informed of progress.
• Troubleshooting Windows, Microsoft 365 and common business applications.
• Supporting Microsoft 365 environments, including user administration and device management.
• Basic network troubleshooting (Wi-Fi issues, DHCP, DNS, connectivity).
• Supporting onboarding and offboarding processes for client staff.
• Assisting Senior Engineers with project delivery and system improvements.
• Rare out-of-hours project work or emergency call outs, with time off in lieu.
• Helping test and implement new technologies or services where appropriate.
• Contributing to internal documentation and knowledge sharing.

Skills

Windows 10/11

Microsoft 365

Networking basics

Troubleshooting

Communication

Multitasking

Professionalism

Tools

Halo

Freshdesk

NinjaOne

Job description

Speak Digital Limited is seeking an IT Support Technician to join a small technical team. You will own support requests, troubleshoot Windows and Microsoft 365, and assist with user admin and device management.

Based at Shenley with occasional client visits across Hertfordshire, London and Essex, and up to 2 days work from home after probation. A varied role with project work and knowledge sharing across technologies.