IT Support Technician — Hybrid Desk Support for 400+ Users

SimplyBiz PLC; Huddersfield; Hybrid; GBP 25,000 - 34,000; Full time

Job summary

SimplyBiz PLC IT Support Technician role based in Huddersfield supports around 400 colleagues with day-to-day IT requests and Microsoft 365 issues. You’ll contribute to a cloud-native journey, learning from a supportive team while building experience in Intune and device deployment.

Ideal candidates have 2–3 years in IT support, strong Windows/Office knowledge, and a collaborative, customer-focused approach. Friday home-working is part of the hybrid setup.

Qualifications

• Around 2 to 3 years' experience in an IT support or service desk role.
• Good knowledge of Windows administration and troubleshooting.
• Experience supporting Microsoft 365 and the Office suite.
• Hands‑on experience with Microsoft Intune and Entra ID, and an understanding of how a hybrid Microsoft environment works.
• Solid hardware knowledge, including laptops, mobile devices, docking stations and connectivity standards such as USB-C and DisplayPort.
• Basic networking knowledge, such as IP addressing, DHCP and DNS.
• Strong problem‑solving skills and a logical approach to finding the root cause of an issue.
• Excellent written communication, including the ability to respond calmly and professionally to frustrated users.
• Confidence talking to people at all levels of the business.

Responsibilities

• Be the first point of contact for IT requests via ServiceDesk Plus, phone and in person.
• Log, triage and resolve requests end to end, keeping clear and accurate notes throughout.
• Resolve day-to-day issues including account access, password resets, software faults, connectivity, hardware and peripherals.
• Support colleagues across Microsoft 365, including Outlook, Teams, SharePoint, OneDrive and the Office apps.
• Build and deploy laptops and mobile devices using Intune and Autopilot.
• Complete onboarding and offboarding tasks in line with our Joiners, Movers and Leavers process.
• Support colleagues at every level, from new starters through to the senior leadership team.
• Escalate issues you can't resolve to the wider IT Operations team, with a clear handover.
• Keep users informed at every stage with friendly, professional written and verbal updates.
• Help maintain the IT asset register and manage hardware warranty claims.

Skills

IT support experience

Windows administration

Microsoft 365 support

Intune

Entra ID

Hardware troubleshooting

Networking basics

Problem solving

Communication skills

Client-facing

Tools

Intune

Entra ID

Autopilot

ServiceDesk Plus

Job description

SimplyBiz PLC IT Support Technician role based in Huddersfield supports around 400 colleagues with day-to-day IT requests and Microsoft 365 issues. You’ll contribute to a cloud-native journey, learning from a supportive team while building experience in Intune and device deployment.

Ideal candidates have 2–3 years in IT support, strong Windows/Office knowledge, and a collaborative, customer-focused approach. Friday home-working is part of the hybrid setup.