Hybrid IT Service Desk Analyst - 1st/2nd Line Support

Toyota Financial Services (UK) PLC; Epsom; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading financial services provider in the UK is seeking an experienced Service Desk Analyst to provide technical support to their clients and colleagues. The role requires 3+ years of experience in Service Desk support, strong customer service skills, and knowledge of the ITIL framework. You will handle incidents and service requests in a hybrid working environment, ensuring customer satisfaction and maintaining accurate documentation. Benefits include access to car schemes, a generous pension scheme, and wellness initiatives.

Benefits

Hybrid working pattern

Access to attractive car schemes

Excellent pension scheme

Generous annual leave

Private Medical Healthcare

Employee Assistance Program

Onsite gym

Flexible working scheme

Qualifications

• 3+ years’ experience in Service Desk support preferably in a busy environment.
• Strong experience of Microsoft Windows 11 support and installation.
• Experience working to Service Level Agreement targets.

Responsibilities

• Ensure all incidents and service requests are logged accurately.
• Deliver first-class customer service and resolve issues effectively.
• Create and maintain all documentation to a professional quality.

Skills

Troubleshooting and problem resolution skills

Excellent customer service skills

Reliability and punctuality

Strong documentation skills

Ability to use remote control tools

Education

ITIL 4 Foundation certification

Service Desk Analyst certification

Tools

Freshservice

Microsoft Power Applications

SCCM

Job description

A leading financial services provider in the UK is seeking an experienced Service Desk Analyst to provide technical support to their clients and colleagues. The role requires 3+ years of experience in Service Desk support, strong customer service skills, and knowledge of the ITIL framework. You will handle incidents and service requests in a hybrid working environment, ensuring customer satisfaction and maintaining accurate documentation. Benefits include access to car schemes, a generous pension scheme, and wellness initiatives.