Hybrid IT Service Delivery Manager — Multi-Supplier

Kingfisher; West of England; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading home improvement company in the United Kingdom is seeking a Service Delivery Manager to oversee critical IT services. The successful candidate will conduct IT service reviews, manage vendor relationships, and ensure that customer service standards are met. This role requires experience in service delivery management within a multi-supplier environment, as well as excellent skills in communication and stakeholder engagement. Join us and contribute to our mission of becoming the top home improvement provider!

Benefits

Competitive benefits package

Opportunities for career growth

Flexible working arrangements

Qualifications

• Experience working in Service Delivery Manager role responsible for a portfolio of IT services.
• Experience of Service Introduction and Delivery Management in a multi-supplier outsourced environment.
• Proven track record of continuous service improvement.

Responsibilities

• Conduct IT service reviews with business functions ensuring vendors achieve targets.
• Take accountability for escalated issues and managed incidents.
• Ensure new services are introduced effectively with appropriate monitoring metrics.

Skills

IT Experience

Data Center Experience

Problem Management

Network Management

Management Experience

Customer Support

ServiceNow

IT Service Management

ITIL

Project Management

Operating Systems

Job description

A leading home improvement company in the United Kingdom is seeking a Service Delivery Manager to oversee critical IT services. The successful candidate will conduct IT service reviews, manage vendor relationships, and ensure that customer service standards are met. This role requires experience in service delivery management within a multi-supplier environment, as well as excellent skills in communication and stakeholder engagement. Join us and contribute to our mission of becoming the top home improvement provider!