Hybrid IT Helpdesk Specialist — First Line Support

Sopra Steria; Sheffield; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A leading technology firm in Sheffield is seeking a First Line IT Helpdesk Support Specialist to deliver exceptional technical support. You will be responsible for troubleshooting issues, configuring workstations, and ensuring efficient IT operations. The ideal candidate has a degree in Computer Science and around 3 years of experience in technical support, with proficiency in Windows, macOS, and Microsoft 365. The position offers a hybrid working model with the opportunity to work from home three days a week.

Benefits

Private Medical Insurance

Health Cash Plan

Dental Insurance

Flexible working

Qualifications

• Around 3 years of experience in a similar helpdesk role.
• Solid knowledge of computer systems and software.
• Experience with firewall rule configuration is a bonus.

Responsibilities

• Provide first-line support for technical issues.
• Log and track issues in the ticketing system.
• Set up, install, and configure computers and software.
• Troubleshoot and resolve technical issues.

Skills

Problem-solving skills

Communication skills

Technical support experience

Organizational skills

Fluency in English

Education

Degree in Computer Science or related field

Tools

Windows 11

macOS

Linux

Microsoft 365

Ticketing systems

Job description

A leading technology firm in Sheffield is seeking a First Line IT Helpdesk Support Specialist to deliver exceptional technical support. You will be responsible for troubleshooting issues, configuring workstations, and ensuring efficient IT operations. The ideal candidate has a degree in Computer Science and around 3 years of experience in technical support, with proficiency in Windows, macOS, and Microsoft 365. The position offers a hybrid working model with the opportunity to work from home three days a week.