Hybrid ICT Support Analyst: 1st/2nd Line, Microsoft 365

North West Leicestershire District Council; Coalville; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A local government entity in the UK is seeking an ICT Business Support Analyst for a fixed term contract until March 2027. The role involves providing IT support to approximately 500 users, dealing with software and hardware issues, and building devices. Candidates should have a good understanding of Microsoft applications and desktop/server technologies. This position offers a competitive salary ranging from £28,598 to £32,061, a hybrid working scheme, and ample leave benefits.

Benefits

34 days holiday increasing to 38 after 5 years

Attractive Local Government Pension Scheme

Employee benefits programme

Continued training and development opportunities

Qualifications

• Good knowledge of Microsoft's Office 365 stack.
• Ability to provide first/second line IT support.
• Experience dealing with hardware and software issues.

Responsibilities

• Provide IT support to approximately 500 users.
• Assist with building laptops, smartphones, and peripheral devices.
• Handle technical queries related to software and hardware.

Skills

Knowledge of Microsoft Applications

Experience with desktop and server technologies

Understanding of mobile devices

Familiarity with network and security

Job description

A local government entity in the UK is seeking an ICT Business Support Analyst for a fixed term contract until March 2027. The role involves providing IT support to approximately 500 users, dealing with software and hardware issues, and building devices. Candidates should have a good understanding of Microsoft applications and desktop/server technologies. This position offers a competitive salary ranging from £28,598 to £32,061, a hybrid working scheme, and ample leave benefits.