Hybrid HR Support Advisor – Growth & Wellbeing Perks

Asda Stores Ltd.; Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in the UK seeks a proactive HR Contact Centre Advisor to join its People Advisor team. This role focuses on providing HR support via calls and chat, resolving queries and ensuring a positive experience for employees and managers. The ideal candidate will have strong communication and organizational skills, previous HR or customer service experience, and a commitment to professional development. Benefits include a discretionary company bonus, pension matching, and flexible working conditions.

Benefits

Discretionary company bonus

Company pension up to 7% matched

15% colleague discount in store and online

Free access to wellbeing services

Excellent parental leave policies

Qualifications

• Experience in HR, customer service, or contact centre environment.
• Ability to deliver exceptional colleague experience.
• Strong written and verbal communication skills.

Responsibilities

• Act as the initial point of contact for all HR enquiries.
• Provide advice on HR policies and procedures.
• Log and manage cases to resolution.

Skills

Stakeholder engagement

Customer service mindset

Strong communication skills

Organisational skills

HR process understanding

Attention to detail

Job description

A leading retail company in the UK seeks a proactive HR Contact Centre Advisor to join its People Advisor team. This role focuses on providing HR support via calls and chat, resolving queries and ensuring a positive experience for employees and managers. The ideal candidate will have strong communication and organizational skills, previous HR or customer service experience, and a commitment to professional development. Benefits include a discretionary company bonus, pension matching, and flexible working conditions.