Hybrid HR Advisor: Overpayments & Casework

GB Recruitment (England, Scotland, Wales); Milton Keynes; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking an HR Customer Service Advisor to manage overpayment recovery processes. The ideal candidate will have HR experience and strong stakeholder management skills. This role involves addressing sensitive issues and providing detailed advice while ensuring compliance and accuracy in record-keeping. This permanent position offers hybrid working and a variety of employee benefits, making it an excellent opportunity for professionals in HR.

Benefits

Private Medical Insurance

Discretionary bonus based on performance

Flexible working

Generous pension scheme

Free GP consultations

Discounts on retail and lifestyle

Loans and savings schemes

Qualifications

• Experience in HR, Payroll, or case-management environment.
• Ability to discuss sensitive information with professionalism.
• Strong stakeholder management skills.

Responsibilities

• Manage end-to-end overpayment recovery processes.
• Prepare and track correspondence to employees and stakeholders.
• Liaise with external partners to resolve balances.
• Ensure accurate record-keeping and compliance.
• Provide clear advice to stakeholders on overpayment processes.

Skills

HR experience

Customer service orientation

Excel proficiency

Attention to detail

Stakeholder management

Confidentiality

Organizational skills

Tools

Microsoft Office

Oracle/OSC

Job description

A leading recruitment agency is seeking an HR Customer Service Advisor to manage overpayment recovery processes. The ideal candidate will have HR experience and strong stakeholder management skills. This role involves addressing sensitive issues and providing detailed advice while ensuring compliance and accuracy in record-keeping. This permanent position offers hybrid working and a variety of employee benefits, making it an excellent opportunity for professionals in HR.