Hybrid: German-Speaking Customer Support Specialist

Euro London Appointments Ltd; Great Holland; Hybrid; GBP 33,000 - 37,000; Full time

Benefits offered by this job

Hybrid work

Temp-to-perm opportunity

Weekly pay (hourly start)

Job summary

Euro London Appointments Ltd is seeking a German-speaking customer service professional to join a leading international organisation. You will handle inquiries via phone, email, and chat, providing accurate information and resolving issues to ensure a positive customer experience for German-speaking customers.

This hybrid role is based in Essex. You will liaise with internal teams, maintain CRM records, and meet service targets.

Qualifications

• Fluency in German and English.
• Ideally some previous customer service or contact centre experience.
• Excellent problem solving and organisational abilities.
• Confident using CRM systems and Microsoft Office applications.
• Able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support customers across phone, email, and live chat.
• Resolve enquiries and complaints in a professional and timely manner.
• Build strong customer relationships through excellent communication.
• Liaise with internal teams to ensure effective issue resolution.
• Maintain accurate records using CRM systems.
• Meet service standards and performance targets.

Skills

German language

English language

Customer service

Problem solving

Organization

CRM systems

MS Office

Tools

CRM systems

MS Office

Job description

Euro London Appointments Ltd is seeking a German-speaking customer service professional to join a leading international organisation. You will handle inquiries via phone, email, and chat, providing accurate information and resolving issues to ensure a positive customer experience for German-speaking customers.

This hybrid role is based in Essex. You will liaise with internal teams, maintain CRM records, and meet service targets.