Norwegian Speaking Customer Support Specialist (Hybrid)

Euro London Appointments Ltd; Essex; Hybride; GBP 31 000 - 38 000; Plein temps

Avantages offerts par ce poste

Hybrid work

Office attendance 2 days/wk

Résumé du poste

Euro London Appointments Ltd is helping a leading international organisation recruit a Norwegian-speaking customer service professional in the Essex area. The role will handle inquiries via phone, email and live chat, delivering accurate information and resolving issues to ensure a positive customer experience.

The ideal candidate is fluent in Norwegian and English with prior customer service experience and strong problem solving skills.

Qualifications

• Fluency in Norwegian and English.
• Ideally some previous customer service, customer support, or contact centre experience.
• Excellent problem solving and organisational abilities.
• Confident using CRM systems and Microsoft Office applications.
• Able to manage multiple priorities in a fast-paced environment.

Responsabilités

• Support customers across phone, email, and live chat.
• Resolve enquiries and complaints in a professional and timely manner.
• Build strong customer relationships through excellent communication.
• Liaise with internal teams to ensure effective issue resolution.
• Maintain accurate records using CRM systems.
• Meet service standards and performance targets.

Connaissances

Norwegian fluency

English fluency

Customer service

Multitasking

MS Office

Outils

CRM systems

Microsoft Office

Live chat platforms

Description du poste

Euro London Appointments Ltd is helping a leading international organisation recruit a Norwegian-speaking customer service professional in the Essex area. The role will handle inquiries via phone, email and live chat, delivering accurate information and resolving issues to ensure a positive customer experience.

The ideal candidate is fluent in Norwegian and English with prior customer service experience and strong problem solving skills.