Hybrid German-Speaking Customer Advisor

Euro London Appointments Ltd; Essex; Hybrid; GBP 32,000 - 37,000; Full time

Job summary

Euro London Appointments Ltd in the United Kingdom is seeking a German-speaking customer service professional to be the main point of contact for German customers, handling inquiries via phone, email, and chat and delivering accurate information while resolving issues to ensure a positive experience.

The role is hybrid and based in Essex. A car to access the office 2 days per week is preferred. The package includes a £34,500 salary equivalent on a temp-to-perm basis with weekly pay at the start.

Qualifications

• Fluency in German and English.
• Experience in customer service or contact centre.
• Strong problem solving and organisational abilities.
• Comfort with CRM systems and MS Office.

Responsibilities

• Support customers across phone, email, and live chat.
• Resolve enquiries and complaints professionally and timely.
• Build strong customer relationships through excellent communication.
• Liaise with internal teams to resolve issues.
• Maintain accurate records using CRM systems.
• Meet service standards and performance targets.

Skills

German language

English language

Customer service experience

CRM familiarity

Tools

CRM systems

Microsoft Office

Job description

Euro London Appointments Ltd in the United Kingdom is seeking a German-speaking customer service professional to be the main point of contact for German customers, handling inquiries via phone, email, and chat and delivering accurate information while resolving issues to ensure a positive experience.

The role is hybrid and based in Essex. A car to access the office 2 days per week is preferred. The package includes a £34,500 salary equivalent on a temp-to-perm basis with weekly pay at the start.