German-Speaking Customer Care Agent — Hybrid

UNIQLO; London; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

26 days of paid leave per year

30% staff discount

Private Medical Care (optional)

Private Pension Scheme (optional)

Job summary

A global retail company in London is seeking a Customer Care Agent - German Speaker to deliver exceptional customer service through various channels. This role requires strong proficiency in both English and German, effective communication skills, and the ability to thrive in a fast-paced environment. The position offers a permanent contract with a hybrid working arrangement and various employee benefits, including paid leave and a staff discount.

Qualifications

• Passionate about the brand and customer service.
• Comfortable in a fast-paced environment.
• Good numeracy, accuracy, and attention to detail.

Responsibilities

• Provide first-line response and be the point of contact for all customer queries.
• Achieve top-quality Customer Satisfaction/Quality scores.
• Maintain compliance with applicable regulations, including GDPR.

Skills

Strong written English (C1)

Strong written German (C2)

Computer literate in Microsoft Office

Organised with strong prioritisation skills

Excellent interpersonal skills

Job description

A global retail company in London is seeking a Customer Care Agent - German Speaker to deliver exceptional customer service through various channels. This role requires strong proficiency in both English and German, effective communication skills, and the ability to thrive in a fast-paced environment. The position offers a permanent contract with a hybrid working arrangement and various employee benefits, including paid leave and a staff discount.