German Speaking Customer Service

Euro London Appointments Ltd; Great Holland; Hybrid; GBP 33,000 - 37,000; Full time

Benefits offered by this job

Hybrid work

Temp-to-perm opportunity

Weekly pay (hourly start)

Job summary

Euro London Appointments Ltd is seeking a German-speaking customer service professional to join a leading international organisation. You will handle inquiries via phone, email, and chat, providing accurate information and resolving issues to ensure a positive customer experience for German-speaking customers.

This hybrid role is based in Essex. You will liaise with internal teams, maintain CRM records, and meet service targets.

Qualifications

• Fluency in German and English.
• Ideally some previous customer service or contact centre experience.
• Excellent problem solving and organisational abilities.
• Confident using CRM systems and Microsoft Office applications.
• Able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support customers across phone, email, and live chat.
• Resolve enquiries and complaints in a professional and timely manner.
• Build strong customer relationships through excellent communication.
• Liaise with internal teams to ensure effective issue resolution.
• Maintain accurate records using CRM systems.
• Meet service standards and performance targets.

Skills

German language

English language

Customer service

Problem solving

Organization

CRM systems

MS Office

Tools

CRM systems

MS Office

Job description

Are you a fluent German speaker with a passion for delivering exceptional customer service? We are seeking a customer focused professional to join a leading international organisation supporting customers across multiple channels.

As the main point of contact for German speaking customers, you will handle a variety of enquiries via phone, email, and chat, providing accurate information, resolving issues, and ensuring a positive customer experience from start to finish.

Key Responsibilities

• Support customers across phone, email, and live chat.
• Resolve enquiries and complaints in a professional and timely manner.
• Build strong customer relationships through excellent communication.
• Liaise with internal teams to ensure effective issue resolution.
• Maintain accurate records using CRM systems.
• Meet service standards and performance targets.

About You

• Fluency in German and English
• Ideally some previous customer service, customer support, or contact centre experience.
• Excellent problem solving and organisational abilities.
• Confident using CRM systems and Microsoft Office applications.
• Able to manage multiple priorities in a fast-paced environment.
• This role is hybrid and the company is based in Essex so ideally candidates will have a car to access the office 2 days per week.

What's on Offer?

• £34,500 salary equivalent on a temp to perm basis
• Weekly pay on hourly rate to begin with
• Possibility of temp to perm if things go well
• November start

This is an excellent opportunity for a German speaking customer service professional looking to join a global business that values customer experience and employee development.