German-Speaking Customer Support Pro | Hybrid London

OpenTable; Greater London; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

OpenTable, a Booking Holdings brand, is hiring a German-speaking Customer Support Representative in London. You will assist a global community of restaurants and diners, handling inquiries across phone, email, chat and WhatsApp, while learning our technology and delivering outstanding service.

Hybrid role based in London three days per week with a focus on empathy, problem solving and ownership of customer issues. Fluency in German and English is required, with prior support experience preferred.

Qualifications

• Fluent written and spoken German and English.
• At least 1 year of customer support experience across phone, email, chat or similar channels.
• Strong listening and communication skills with curiosity and problem-solving ability.
• Comfortable with technology and learning new systems.

Responsibilities

• Support customers across phone, email, chat and WhatsApp.
• Listen carefully, ask the right questions and understand what the customer needs.
• Investigate and troubleshoot problems, not just follow a script; take ownership to resolution.
• Record customer interactions accurately in Salesforce.
• Explain solutions clearly without unnecessary technical jargon and empower users.

Skills

German fluency

English fluency

Customer support

Job description

OpenTable, a Booking Holdings brand, is hiring a German-speaking Customer Support Representative in London. You will assist a global community of restaurants and diners, handling inquiries across phone, email, chat and WhatsApp, while learning our technology and delivering outstanding service.

Hybrid role based in London three days per week with a focus on empathy, problem solving and ownership of customer issues. Fluency in German and English is required, with prior support experience preferred.