German Speaking Customer Service

Euro London Appointments Ltd; Essex; Hybrid; GBP 32,000 - 37,000; Full time

Job summary

Euro London Appointments Ltd in the United Kingdom is seeking a German-speaking customer service professional to be the main point of contact for German customers, handling inquiries via phone, email, and chat and delivering accurate information while resolving issues to ensure a positive experience.

The role is hybrid and based in Essex. A car to access the office 2 days per week is preferred. The package includes a £34,500 salary equivalent on a temp-to-perm basis with weekly pay at the start.

Qualifications

• Fluency in German and English.
• Experience in customer service or contact centre.
• Strong problem solving and organisational abilities.
• Comfort with CRM systems and MS Office.

Responsibilities

• Support customers across phone, email, and live chat.
• Resolve enquiries and complaints professionally and timely.
• Build strong customer relationships through excellent communication.
• Liaise with internal teams to resolve issues.
• Maintain accurate records using CRM systems.
• Meet service standards and performance targets.

Skills

German language

English language

Customer service experience

CRM familiarity

Tools

CRM systems

Microsoft Office

Job description

Are you a fluent German speaker with a passion for delivering exceptional customer service? We are seeking a customer focused professional to join a leading international organisation supporting customers across multiple channels.

As the main point of contact for German speaking customers, you will handle a variety of enquiries via phone, email, and chat, providing accurate information, resolving issues, and ensuring a positive customer experience from start to finish.

Key Responsibilities

• Support customers across phone, email, and live chat.
• Resolve enquiries and complaints in a professional and timely manner.
• Build strong customer relationships through excellent communication.
• Liaise with internal teams to ensure effective issue resolution.
• Maintain accurate records using CRM systems.
• Meet service standards and performance targets.

About You

• Fluency in German and English
• Ideally some previous customer service, customer support, or contact centre experience.
• Excellent problem solving and organisational abilities.
• Confident using CRM systems and Microsoft Office applications.
• Able to manage multiple priorities in a fast-paced environment.
• This role is hybrid and the company is based in Essex so ideally candidates will have a car to access the office 2 days per week.

What's on Offer?

• £34,500 salary equivalent on a temp to perm basis
• Weekly pay on hourly rate to begin with
• Possibility of temp to perm if things go well
• November start

This is an excellent opportunity for a German speaking customer service professional looking to join a global business that values customer experience and employee development.

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our clients' requirements.