Hybrid Financial Services Customer Advisor

Teleperformance; Belfast; Hybrid; GBP 23,580 - 28,820; Full time

Benefits offered by this job

Perks at Work - Discounts

Help@Hand - Wellbeing Resources

Critical Illness cover - up to £10,000

Cycle to Work Scheme

Eyecare support voucher

Holiday Purchase Scheme

Length of Service Awards

Workplace Pension

Monthly Inspire Awards

Refer-A-Friend bonus

Monthly Wellbeing Webinars

Job summary

A leading customer service provider in Belfast is seeking a Financial Services Contact Centre Agent. This role involves providing exceptional customer service to help clients with their financial needs. Ideal candidates will have prior customer service experience, excellent communication skills, and the ability to educate customers about banking options. The position offers a competitive salary, hybrid work model, and various perks, ensuring a healthy work-life balance.

Qualifications

• Experience in a customer service environment.
• Ability to manage relationships with customers.
• Excellent communication both verbally and in writing.

Responsibilities

• Provide outstanding customer service at the first point of contact.
• Educate customers in banking options.
• Resolve complaints and ensure customer satisfaction.

Skills

Customer service experience

Excellent communication

Organizational skills

Time management

Emotional Intelligence

Tools

Microsoft Office

Job description

A leading customer service provider in Belfast is seeking a Financial Services Contact Centre Agent. This role involves providing exceptional customer service to help clients with their financial needs. Ideal candidates will have prior customer service experience, excellent communication skills, and the ability to educate customers about banking options. The position offers a competitive salary, hybrid work model, and various perks, ensuring a healthy work-life balance.