Hybrid Banking Customer Service Agent (Entry-Level)

Pontoon Solutions; Manchester; Hybrid; GBP 18,172 - 25,882; Part time

Job summary

A leading employment consultancy is seeking a Customer Service Assistant in Manchester. The role involves providing outstanding support to clients via telephone and email, responding to inquiries with professionalism. Ideal candidates will have strong communication and organisational skills, with a proactive approach to problem-solving. This is an entry-level, contract position with a hybrid work model.

Qualifications

• Experience in customer service, preferably in the banking or financial sector is a plus.

Responsibilities

• Respond to client inquiries with a cheerful and professional attitude.
• Complete all tasks on time and with attention to detail.
• Follow established procedures and report discrepancies.
• Collaborate with team members to complete tasks efficiently.
• Escalate issues to ensure swift resolution.

Skills

Excellent verbal and written communication skills

Strong organisational skills

Proactive approach to problem-solving

Job description

A leading employment consultancy is seeking a Customer Service Assistant in Manchester. The role involves providing outstanding support to clients via telephone and email, responding to inquiries with professionalism. Ideal candidates will have strong communication and organisational skills, with a proactive approach to problem-solving. This is an entry-level, contract position with a hybrid work model.