Hybrid Banking Customer Service Specialist

Dev; Bristol; On-site; GBP 22,320 - 27,280; Full time

Benefits offered by this job

28 days’ holiday

Life Assurance Cover

Employee Assistance Programme

Refer A Friend scheme

Up to 15% off major retailers

Flexible working options

Job summary

A leading customer service provider in the UK is seeking a Customer Service Specialist for hybrid work. This role involves answering inbound calls, assisting customers with banking services, and resolving issues proactively. Ideal candidates should exhibit a professional telephone manner and strong problem-solving skills. Opportunities for career advancement and substantial benefits are available, including flexible shifts and 28 days vacation. Join a dynamic team to make a positive impact in customer service.

Qualifications

• Professional, polite, and courteous telephone manner.
• Confident in having customer conversations.
• Self-motivated and able to effectively problem solve.

Responsibilities

• Answer inbound calls with enthusiasm and help customers.
• Support customers with personal banking and financial services.
• Resolve customer complaints efficiently.

Skills

Professional telephone manner

Excellent service delivery

Empathy and patience

Attention to detail

Problem-solving skills

Interpersonal skills

Job description

A leading customer service provider in the UK is seeking a Customer Service Specialist for hybrid work. This role involves answering inbound calls, assisting customers with banking services, and resolving issues proactively. Ideal candidates should exhibit a professional telephone manner and strong problem-solving skills. Opportunities for career advancement and substantial benefits are available, including flexible shifts and 28 days vacation. Join a dynamic team to make a positive impact in customer service.