Hybrid Banking Customer Advisor - Part Time

Teleperformance; Belfast City District; Hybrid; GBP 9,000 - 15,000; Part time

Benefits offered by this job

Hybrid working

Training & tools

Inclusion & diversity

Cycle to Work

Eyecare voucher

Holiday purchase

Pension

Refer‑A‑Friend bonus

Wellbeing webinars

Job summary

Teleperformance Belfast is seeking a Customer Service Advisor to deliver proactive and reactive support, helping customers meet their financial arrangements with clear guidance and friendly service.

The role offers hybrid working with two office days per week, a 20-hour weekly schedule, and comprehensive training; you will handle banking queries, educate customers on service options, and aim for outstanding customer outcomes.

Qualifications

• Experience in customer service and managing relationships with customers.
• Familiarity with regulatory environments and compliance.
• Strong written and verbal communication skills.

Responsibilities

• Provide outstanding customer service at first point of contact.
• Educate customers on banking options and help select suitable services.
• Complete processes accurately and compliantly for a seamless experience.
• Deliver actions to achieve good customer outcomes and review gaps.
• Support customers and maintain relationships with colleagues to meet business aims.

Skills

Excellent communication

Regulatory environment experience

Customer‑focused attitude

Time management

Tools

Microsoft Office

Job description

Teleperformance Belfast is seeking a Customer Service Advisor to deliver proactive and reactive support, helping customers meet their financial arrangements with clear guidance and friendly service.

The role offers hybrid working with two office days per week, a 20-hour weekly schedule, and comprehensive training; you will handle banking queries, educate customers on service options, and aim for outstanding customer outcomes.