Customer Experience Advisor | Multiskill Banking Support

Santander UK; Newry; On-site; GBP 2,400 - 2,800; Part time

Benefits offered by this job

£500 annual cash allowance for benefits

25 days holiday, increasing with service

Discretionary performance-related annual bonus

Voluntary healthcare benefits

8% pension contributions

Death-in-service benefit

Employee discount platform

Job summary

A leading financial institution in Newry is seeking a Customer Experience Advisor. In this role, you will be the friendly face of the bank, assisting with customer transactions and queries both in person and over the phone. We're looking for someone with a proven background in delivering outstanding customer service, effective communication skills, and a desire to help customers. The role offers a range of benefits including a cash allowance and annual bonus, along with opportunities for personal development.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background.
• The ability to communicate effectively with customers to truly understand their needs.

Responsibilities

• Acting as the first point of contact for customers in the branch or over the phone.
• Assisting with day-to-day transactions, queries, and servicing.
• Building relationships and finding solutions.

Skills

Outstanding customer service

Effective communication

Job description

A leading financial institution in Newry is seeking a Customer Experience Advisor. In this role, you will be the friendly face of the bank, assisting with customer transactions and queries both in person and over the phone. We're looking for someone with a proven background in delivering outstanding customer service, effective communication skills, and a desire to help customers. The role offers a range of benefits including a cash allowance and annual bonus, along with opportunities for personal development.