Hybrid Banking Customer Service Advisor - Part‑Time

Tp-8f723eaf; Belfast City District; Hybrid; GBP 14,000 - 19,000; Part time

Benefits offered by this job

HYBRID work

Training & tools

Discounts

Wellbeing resources

Cycle to work

Eyecare voucher

Holiday purchase

Pension

Refer-a-Friend

Wellbeing webinars

Job summary

Tp-8f723eaf in Belfast invites a proactive Customer Service Advisor to join a hybrid role with 20 hours per week. You will provide outstanding service at first contact and educate customers on banking options.

You'll handle regulated processes, resolve issues quickly, and maintain strong relationships with customers and colleagues while contributing to the organisation's goals in a fast-paced environment.

Qualifications

• Experience in customer service environments.
• Ability to manage relationships with customers.
• Excellent organisational and time management skills.
• Strong communication skills (verbal and written).

Responsibilities

• Provide outstanding customer service at first point of contact.
• Educate customers on different banking options and services.
• Complete processes compliantly for a seamless customer experience.
• Deliver good customer outcomes and mitigate gaps.
• Maintain relationships across the department to support customers.

Skills

Customer service

Communication

Regulatory knowledge

Tools

Microsoft Office

Job description

Tp-8f723eaf in Belfast invites a proactive Customer Service Advisor to join a hybrid role with 20 hours per week. You will provide outstanding service at first contact and educate customers on banking options.

You'll handle regulated processes, resolve issues quickly, and maintain strong relationships with customers and colleagues while contributing to the organisation's goals in a fast-paced environment.