Hybrid Customer Support Specialist — Empathy in Action

LGBT Jobs; Glasgow; Hybride; GBP 28 000 - 32 000; Plein temps

Avantages offerts par ce poste

Hybrid work pattern

Base salary with OTE

Private medical insurance

Birthday day off

Résumé du poste

Intrum in Glasgow is hiring a Customer Support Representative to assist customers facing financial challenges with empathy and tailored solutions. You will manage a variety of accounts, deliver clear guidance, and help customers navigate complex financial products.

The role is hybrid with an initial office induction, a 40-hour week, and shifts across operating hours. Strong communication, numeracy, and English literacy are essential for success.

Qualifications

• Customer Service experience, whether that's face to face or in a call centre environment.
• Excellent communication skills to help customers.
• Ability to deal with sensitive conversations and complaints.
• Good numeracy and English literacy to explain financial products.

Responsabilités

• Speak with customers who could be experiencing financial difficulty and provide tailored solutions, such as an affordable repayment plan.
• Make and receive calls to/from customers across accounts (car finance, bank accounts, credit cards, loans, catalogues, mortgages, mobile) and investigate debt details.
• Provide personalised, customer-focused service by being transparent and delivering tailored solutions to reduce debt.
• Ensure delivery and compliance with Consumer Duty regulation, driving fair outcomes for customers.
• Leverage AI-assisted guidance to provide relevant information and next-best actions during conversations.
• Work 40 hours per week with shifts Mon–Fri 08:00–19:00 and Sat 08:00–14:00; hybrid pattern post-induction.

Connaissances

Customer service experience

Communication skills

Numeracy

Empathy

Description du poste

Intrum in Glasgow is hiring a Customer Support Representative to assist customers facing financial challenges with empathy and tailored solutions. You will manage a variety of accounts, deliver clear guidance, and help customers navigate complex financial products.

The role is hybrid with an initial office induction, a 40-hour week, and shifts across operating hours. Strong communication, numeracy, and English literacy are essential for success.