Empathetic Customer Support Specialist (Hybrid, FTC)

LGBT Jobs; Doncaster; Ibrido; GBP 21.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working

Descrizione del lavoro

Close Brothers invites applicants for a Customer Support Executive role with hybrid working options and a focus on managing customer relationships to achieve business outcomes. The role requires experience in customer-focused environments and the ability to handle vulnerable customers with empathy.

You will work as part of the Customer Support Team to maintain relationships and deliver successful outcomes, with clear procedures and strong IT skills emphasized.

Competenze

• Experience in a customer focused environment.
• Ability to handle vulnerable customers with empathy.
• Strong communication and IT skills required.

Mansioni

• Managing relationships with customers on an individual basis to ensure a successful customer and business outcome.
• Managing and owning customers that fall into special case categories by following the agreed procedure.
• Liaising with third party agents on all asset recovery requirements.
• Managing accounts within Notice of Default period to ensure successful customer and business outcomes.

Conoscenze

Customer service

Empathy

Excellent communication

Teamwork

MS Word/Excel/Outlook

Strumenti

MS Word

Excel

Outlook

Descrizione del lavoro

Close Brothers invites applicants for a Customer Support Executive role with hybrid working options and a focus on managing customer relationships to achieve business outcomes. The role requires experience in customer-focused environments and the ability to handle vulnerable customers with empathy.

You will work as part of the Customer Support Team to maintain relationships and deliver successful outcomes, with clear procedures and strong IT skills emphasized.