Financial Care Support Specialist (Hybrid)

Nationwide; Leeds; Hybrid; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Private medical insurance

Pension plan

Annual performance bonus

Training and development

Salary sacrifice benefits

Life assurance

Wellhub wellness program

Volunteering days

Job summary

Nationwide is recruiting for a Customer Support Associate in the Financial Care Team to assist customers facing financial difficulties. The role is predominantly telephone-based, requiring exceptional listening, empathy and rapport-building to identify suitable support options.

You will work a 35-hour week with shifts between 8am–7pm, Monday to Friday, in a hybrid setup across UK offices including Leeds, Glasgow and Newcastle.

Qualifications

• Outstanding listening skills with the ability to understand the full picture before reaching a solution.
• Excellent verbal communication skills and confidence for sensitive conversations over the phone.
• Strong problem-solving and decision-making abilities.
• Genuine empathy and a passion for helping customers through difficult situations.
• Resilience and emotional intelligence when dealing with challenging circumstances.

Responsibilities

• Support customers who may be experiencing financial difficulty and understand their individual circumstances.
• Engage in highly customer-focused telephone conversations to provide fair and appropriate support.

Skills

Listening skills

Verbal communication

Problem solving

Empathy

Resilience

Job description

Nationwide is recruiting for a Customer Support Associate in the Financial Care Team to assist customers facing financial difficulties. The role is predominantly telephone-based, requiring exceptional listening, empathy and rapport-building to identify suitable support options.

You will work a 35-hour week with shifts between 8am–7pm, Monday to Friday, in a hybrid setup across UK offices including Leeds, Glasgow and Newcastle.