Hybrid Customer Support Advisor — Finance & Solutions

Intrum Justitia; Glasgow; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Base salary

OTE bonus

33 days holiday

Gadget schemes

Workplace pension

Birthday leave

Hybrid work

Training & progression

Private medical insurance

Life assurance

Gym discounts

Cycle to work

Employee assistance program

Snacks in office

Job summary

Intrum Justitia in Glasgow is seeking empathetic Customer Support Representatives to assist customers facing financial difficulty with tailored repayment plans and compassionate service.

You will manage a range of accounts (loans, credit cards, mortgages) and provide transparent, customer-focused solutions while upholding Consumer Duty standards. The role is hybrid with structured induction and ongoing development opportunities.

Qualifications

• Customer Service experience in person or call centre.
• Excellent communication skills with clarity and empathy.
• Ability to listen, understand customer needs and provide solutions.

Responsibilities

• Speak with customers in financial difficulty and offer tailored repayment plans.
• Make and receive calls across diverse accounts (loans, cards, mortgages).
• Provide personalised service, delivering tailored outcomes under Consumer Duty rules.
• Support customers using AI-assisted guidance for next-best actions.

Skills

Customer Service

Communication

Empathy

Problem solving

Job description

Intrum Justitia in Glasgow is seeking empathetic Customer Support Representatives to assist customers facing financial difficulty with tailored repayment plans and compassionate service.

You will manage a range of accounts (loans, credit cards, mortgages) and provide transparent, customer-focused solutions while upholding Consumer Duty standards. The role is hybrid with structured induction and ongoing development opportunities.