Customer Care Specialist — Hybrid (After 6 Months)

Scottish Friendly; Glasgow; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

Scottish Friendly in Glasgow City Centre is hiring for a customer service role, Monday to Friday, with hybrid work after six months. You’ll speak with customers by phone and email, help resolve queries, and learn our products and processes.

No prior contact centre or financial services experience required; what matters is attitude, commitment to customers and willingness to learn. We offer comprehensive training and a supportive team.

Qualifications

• No prior contact centre experience required; attitude and willingness to learn matter.
• Strong communication and accuracy in handling customer enquiries.
• Reliability, teamwork, and adaptability are valued.

Responsibilities

• Speak with customers by phone and email.
• Help resolve policy and account enquiries.
• Update customer records accurately.
• Learn our products, systems and processes.
• Take ownership of customer queries through to resolution.
• Work closely with a friendly and supportive team.

Job description

Scottish Friendly in Glasgow City Centre is hiring for a customer service role, Monday to Friday, with hybrid work after six months. You’ll speak with customers by phone and email, help resolve queries, and learn our products and processes.

No prior contact centre or financial services experience required; what matters is attitude, commitment to customers and willingness to learn. We offer comprehensive training and a supportive team.