Empathetic Debt Solutions Specialist (Hybrid)

Intrum Justitia; Glasgow; Hybrid; GBP 28.000 - 32.000; Vollzeit

Benefits dieser Stelle

Hybrid work pattern

33 days holiday including bank holiday

Private medical insurance

Life assurance

Birthday leave

Zusammenfassung

Intrum Justitia in Glasgow is recruiting for Customer Support Representatives to assist customers facing financial difficulties with empathy and care. You will use clear communication to understand individual circumstances and guide them to suitable solutions, including repayment plans.

The role blends office presence with hybrid working after induction. The team supports customers using modern AI-assisted tools, focusing on delivering excellent service within 40-hour weeks and structured

Qualifikationen

• Customer service experience or transferable skills
• Excellent communication skills and empathy in every interaction
• Good numeracy and English literacy to explain financial products clearly

Aufgaben

• Speak with customers facing financial difficulty to discuss their situation
• Provide tailored repayment solutions and manage multiple accounts
• Make and receive calls, reflect conversations across systems, ensure accuracy
• Deliver transparent, personalised service and strive for fair customer outcomes
• Adhere to Consumer Duty regulations and contribute to compliant processes

Kenntnisse

Customer service

Communication

Empathy

Numeracy

English literacy

Tools

CRM systems

Data entry

Jobbeschreibung

Intrum Justitia in Glasgow is recruiting for Customer Support Representatives to assist customers facing financial difficulties with empathy and care. You will use clear communication to understand individual circumstances and guide them to suitable solutions, including repayment plans.

The role blends office presence with hybrid working after induction. The team supports customers using modern AI-assisted tools, focusing on delivering excellent service within 40-hour weeks and structured