Empathetic FinTech Mortgage Support Advisor (Hybrid)

LendInvest (LSE: LINV); Glasgow; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary

Company bonus

25 days holiday

Private healthcare

Enhanced parental leave

Pension contributions

Critical illness cover

Employee Assistance Programme

Life assurance

Performance reviews

Leadership training

Perkbox discounts

Cycle to work

Electric car loan

Annual offsite

Job summary

LendInvest is seeking a Customer Support Advisor to be the voice of the company, delivering empathetic support, practical solutions and high-quality care to customers in a hybrid working setup.

Ideal candidates will have telephony-based customer service experience, the ability to handle high-stress situations with professionalism, and excellent written and verbal communication. You will support customers facing financial difficulty and ensure accurate record-keeping.

Qualifications

• Experience in telephony-based customer service or contact centre environment.
• Strong verbal and written communication with clear explanations.
• Ability to remain calm under pressure and handle difficult conversations.
• Comfortable navigating multiple systems and databases simultaneously.

Responsibilities

• Assist customers with mortgage or account-related queries.
• Support customers experiencing financial difficulty with empathy and practical options.
• Support vulnerable or long-term customers to maximize service benefits.
• Resolve complaints and escalate complex issues when needed.
• Maintain accurate records of interactions and follow-up actions.

Skills

Telephony experience

Excellent communication

Empathy

Explain complex terms

Multi-system navigation

Job description

LendInvest is seeking a Customer Support Advisor to be the voice of the company, delivering empathetic support, practical solutions and high-quality care to customers in a hybrid working setup.

Ideal candidates will have telephony-based customer service experience, the ability to handle high-stress situations with professionalism, and excellent written and verbal communication. You will support customers facing financial difficulty and ensure accurate record-keeping.