Hybrid Customer Services Advisor – Admin & Coordination

Maximus; Glasgow; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Maximus is seeking an organised administrator to fully manage daily appointment sessions across multiple sites in a hybrid role (3 days in office, 2 from home). You will handle reminder calls, monitor progress, and backfill as needed, ensuring a smooth customer journey.

Working with health practitioners and external stakeholders, you will maintain records, arrange travel when needed and provide a professional service aligned with Maximus values.

Qualifications

• GCSEs including Maths and English at grade C or above.
• IT literate with good Microsoft Office skills.
• Experience dealing with internal and external stakeholders is preferred.
• Strong written English, grammar and record keeping are essential.
• Demonstrable experience in an administrative or customer service role.
• Fluent English for day-to-day communication with stakeholders.

Responsibilities

• Fully manage each day’s appointment sessions.
• Carry out reminder calls to customers for appointments.
• Monitor session progress and backfill appointments where necessary.
• Coordinate with other teams and sites to ensure smooth workflow.
• Welcome customers on arrival, via face-to-face, telephone or video.
• Arrange travel for customers requiring assistance to attend appointments.
• Provide professional service aligned with Maximus vision and values.
• Prepare and maintain rooms and equipment for health practitioners.
• Update records accurately using in-house systems.
• Provide cover at other sites as needed.
• Regularly test safety and security devices; perform WIP checks.

Skills

Administrative experience

Customer service

Stakeholder communication

Attention to detail

Microsoft Office

English fluency

Education

GCSE Maths & English

Job description

Maximus is seeking an organised administrator to fully manage daily appointment sessions across multiple sites in a hybrid role (3 days in office, 2 from home). You will handle reminder calls, monitor progress, and backfill as needed, ensuring a smooth customer journey.

Working with health practitioners and external stakeholders, you will maintain records, arrange travel when needed and provide a professional service aligned with Maximus values.