Hybrid Customer Service Coordinator

Maximus; Wales; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Holiday trade scheme

9% pension

Flexible benefits

Job summary

Maximus in the United Kingdom is hiring a Customer Service Representative to coordinate daily appointment sessions and ensure smooth assessments. You will greet customers, manage sessions, and support health practitioners across channels. The role offers a hybrid model after probation, combining on-site and homeworking.

The team works with Clinical colleagues and external partners to maintain a seamless customer journey, while meeting performance targets and maintaining accurate records.

Qualifications

• GCSE level or equivalent incl Maths & English.
• Proficient in Microsoft Office and record keeping.
• Experience handling internal and external stakeholders.

Responsibilities

• Fully manage daily appointment sessions.
• Carry out reminder calls to customers for appointments.
• Monitor session progress and backfill appointments.
• Coordinate with other sites to manage sessions.
• Welcome customers and arrange travel if needed.
• Provide professional service aligned to Maximus values.

Skills

GCSE Maths

GCSE English

IT literate

Stakeholder experience

Written English

Administrative experience

Customer service

Fluent English

Attention to detail

Multi-tasking

Education

GCSE Level/Equivalent

Tools

Microsoft Office

Job description

Maximus in the United Kingdom is hiring a Customer Service Representative to coordinate daily appointment sessions and ensure smooth assessments. You will greet customers, manage sessions, and support health practitioners across channels. The role offers a hybrid model after probation, combining on-site and homeworking.

The team works with Clinical colleagues and external partners to maintain a seamless customer journey, while meeting performance targets and maintaining accurate records.