Customer Service & Scheduling Coordinator (Hybrid)

Maximus; Barnsley; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

Maximus is a global organisation delivering health and employment services in the UK. The Customer Service Representative will co-ordinate the day-to-day operation of the Assessment Centre, manage sessions to optimise productivity, greet customers, and work with clinical colleagues to ensure smooth assessments across channels.

After probation the role is hybrid, with some office days and some from home. Key duties include fully managing each day’s appointment sessions, making reminder calls,

Qualifications

• Must be educated to a minimum of GCSE level including Maths & English at grade C or above.
• IT literate, with good Microsoft Office skills.
• Experience in dealing with both internal and external stakeholders (preferred not essential).

Responsibilities

• Fully manage each day’s appointment sessions.
• Carry out reminder calls to customers for appointments.
• Monitor session progress and backfill appointments where necessary.
• Identify additional support with other sites where necessary in management of the appointment session.
• Work collaboratively with other Assessment Centres (AC) teams, Team Leaders and Health Practitioners to ensure cohesion within unit and work flow progression.
• Welcome and greet customers on arrival whether this be face to face, via telephone or video link.
• Arrange travel for customers who require assistance in getting to their appointment.
• Provide a professional outstanding service to customers in line with Maximus vision and values.
• Prepare and maintain rooms and equipment to ensure they are ready for the Health Practitioner and Customer.
• Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey.
• Work closely with the Team Performance lead to ensure the sessions run smoothly and to time.
• Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions.
• Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC.
• Carry out stop and searches for any missing customer files.
• Update records accurately using in house computer system.
• Provide cover at other sites on occasion
• General administrative duties

Skills

GCSE Maths & English

Fluent English

Stakeholder communication

Attention to detail

Education

GCSE level or equivalent including Maths & English

Tools

Microsoft Office

Job description

Maximus is a global organisation delivering health and employment services in the UK. The Customer Service Representative will co-ordinate the day-to-day operation of the Assessment Centre, manage sessions to optimise productivity, greet customers, and work with clinical colleagues to ensure smooth assessments across channels.

After probation the role is hybrid, with some office days and some from home. Key duties include fully managing each day’s appointment sessions, making reminder calls,