Hybrid Assessment Centre Coordinator

Maximus; Newcastle upon Tyne; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to co-ordinate and oversee the daily operation of the Assessment Centre, greeting customers and working with clinicians to ensure smooth assessments across channels.

The role is hybrid, requiring weekly travel to the Gosforth office to manage sessions, contact customers, update records, and support multiple sites as part of a collaborative team.

Qualifications

• Educated to GCSE level or equivalent including Maths & English at grade C or above.
• IT literate, with good Microsoft Office skills.
• Experience in dealing with both internal and external stakeholders preferred.
• Good level of written English, grammar and punctuation for records.

Responsibilities

• Coordinate and oversee daily operations of the Assessment Centre.
• Fully manage each day’s appointment sessions.
• Carry out reminder calls to customers for appointments.
• Monitor session progress and backfill appointments where necessary.
• Identify additional support with other sites when needed.
• Collaborate with Assessment Centre teams and clinicians for cohesion.
• Welcome and greet customers on arrival by face-to-face, phone or video.
• Arrange travel for customers requiring assistance to attend appointments.
• Provide professional service in line with Maximus vision and values.
• Prepare and maintain rooms and equipment for sessions.
• Close completed assessments and update records to prevent delays.
• Communicate with external stakeholders (GP surgeries, hospitals, interpreting services, DWP).
• Coordinate post and files to correct Assessment Centre.
• Carry out stop and searches for missing files.
• Provide coverage at other sites as required.
• General administrative duties and tests of safety devices.

Skills

GCSE English & Maths

IT literacy

Stakeholder management

Written English

Education

GCSE level or equivalent

Tools

Microsoft Office

Job description

Maximus is seeking a Customer Service Representative to co-ordinate and oversee the daily operation of the Assessment Centre, greeting customers and working with clinicians to ensure smooth assessments across channels.

The role is hybrid, requiring weekly travel to the Gosforth office to manage sessions, contact customers, update records, and support multiple sites as part of a collaborative team.