Hybrid Customer Service Coordinator – Assessment Centre

Maximus; Bridgend; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Holiday trade scheme

9% combined pension

Flexible benefits package

Job summary

Maximus is seeking a Customer Service Representative to coordinate day‑to‑day operations at Assessment Centres. Hybrid work is available after probation, with some days on site and some from home.

The role includes managing appointment sessions, reminder calls, and liaison with health practitioners to ensure smooth assessments across channels. Salary is £26,227.50 with benefits such as 25 days annual leave, pension, and flexible benefits.

Qualifications

• GCSE level or equivalent including Maths & English at grade C or above.
• IT literate with good MS Office skills.
• Experience in dealing with internal and external stakeholders (preferred).
• Good written English, grammar and punctuation for records and correspondence.

Responsibilities

• Fully manage each day's appointment sessions.
• Carry out reminder calls to customers for appointments.
• Monitor session progress and backfill appointments where necessary.
• Welcome and greet customers on arrival (face to face, phone or video).
• Arrange travel for customers needing assistance to their appointment.
• Provide professional service aligned with Maximus values.
• Update records accurately using in-house systems.
• Provide cover at other sites when required.

Skills

Fluent English

IT literate

Stakeholder management

Written English

Education

GCSE Maths & English

Tools

Microsoft Office

Job description

Maximus is seeking a Customer Service Representative to coordinate day‑to‑day operations at Assessment Centres. Hybrid work is available after probation, with some days on site and some from home.

The role includes managing appointment sessions, reminder calls, and liaison with health practitioners to ensure smooth assessments across channels. Salary is £26,227.50 with benefits such as 25 days annual leave, pension, and flexible benefits.