Hybrid Assessment Centre Coordinator — Customer Support

Maximus; Abbot's Salford; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

Maximus is a global organisation delivering health and employment services in the UK. The Customer Service Representative will coordinate daily assessments, manage appointment sessions, and greet customers across in-person, telephone, or video channels to ensure smooth operations.

The role is hybrid, based between home and our Salford office with weekly travel to the office. You will support colleagues, maintain records, and perform general administrative duties while upholding Maximus values

Qualifications

• Must have GCSE-level education incl. Maths & English (grade C or above)
• IT literate with good Microsoft Office skills
• Experience dealing with internal and external stakeholders (preferred)
• Good written English, grammar and punctuation for records and referrals

Responsibilities

• Fully manage each day’s appointment sessions
• Carry out reminder calls to customers for appointments
• Monitor session progress and backfill appointments where necessary
• Coordinate with other sites to manage appointment sessions
• Welcome customers on arrival by face-to-face, phone or video
• Arrange travel for customers needing assistance
• Provide outstanding service in line with Maximus vision and values
• Maintain rooms and equipment ready for Health Practitioners and customers
• Update records using in-house system
• Provide cover at other sites when required
• Daily tests of security devices (Solo Protect) and panic alarms
• General administrative duties
• Manage and file records in a clear, organized way

Skills

Administrative experience

Customer service

Attention to detail

Office filing

Prioritisation

Time management

Self-motivation

Calm under pressure

Problem solving

Flexibility

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

Maximus is a global organisation delivering health and employment services in the UK. The Customer Service Representative will coordinate daily assessments, manage appointment sessions, and greet customers across in-person, telephone, or video channels to ensure smooth operations.

The role is hybrid, based between home and our Salford office with weekly travel to the office. You will support colleagues, maintain records, and perform general administrative duties while upholding Maximus values