Hybrid Customer Service Coordinator (Assessment Centre)

Maximus; Leeds; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Maximus in the United Kingdom is seeking a Customer Service Representative to co-ordinate the day-to-day operation of the Assessment Centre, managing sessions to optimise productivity and deliver high quality service to customers and visitors.

The role involves welcoming customers, organising travel where needed, liaising with clinicians and external partners, and supporting colleagues to ensure smooth assessments across channels.

Qualifications

• Must be educated to GCSE level or equivalent (Maths & English at grade C or above).
• Proficient IT skills and Microsoft Office.
• Experience with stakeholders preferred but not essential.

Responsibilities

• Fully manage each day’s appointment sessions.
• Carry out reminder calls to customers for appointments.
• Monitor session progress and backfill appointments where necessary.
• Coordinate with other Assessment Centres and teams to ensure cohesive workflow.
• Welcome customers on arrival and arrange travel for those needing assistance.
• Provide a professional service aligned with Maximus values.
• Update records accurately using the in-house system.

Skills

English fluency

IT literacy

Stakeholder comms

Attention to detail

Prioritisation

Self-motivation

Calm under pressure

Problem solving

Education

GCSEs Maths & English

Tools

MS Office

Job description

Maximus in the United Kingdom is seeking a Customer Service Representative to co-ordinate the day-to-day operation of the Assessment Centre, managing sessions to optimise productivity and deliver high quality service to customers and visitors.

The role involves welcoming customers, organising travel where needed, liaising with clinicians and external partners, and supporting colleagues to ensure smooth assessments across channels.