Hybrid Customer Service Specialist – Home Appliances

BSH Home Appliances Group; Corby; Híbrido; GBP 20.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life Assurance

Pension Scheme

Enhanced Holiday Entitlement

Employee discount

Descripción de la vacante

BSH Home Appliances Group in the United Kingdom is recruiting a customer service advisor to support callers, advise on purchases, and assist with warranty registrations and spare-parts orders.

The position is hybrid, with a rotating 8am–4pm and 10am–6pm schedule, two weeks in the office and two weeks at home. The role demands accuracy, empathy, and strong communication, with opportunities for development.

Formación

• Customer service background and empathy.
• Strong telephone communication skills.
• Ability to problem solve and remain calm under pressure.

Responsabilidades

• Handle customer calls and provide pre-purchase advice.
• Troubleshoot basic appliance issues and guide customers.
• Register warranties and assist with spare parts orders.
• Maintain confidentiality and adhere to data protection (GDPR).

Conocimientos

Customer service

Telephone communication

Problem solving

Herramientas

MS Office

CRM software

Descripción del empleo

BSH Home Appliances Group in the United Kingdom is recruiting a customer service advisor to support callers, advise on purchases, and assist with warranty registrations and spare-parts orders.

The position is hybrid, with a rotating 8am–4pm and 10am–6pm schedule, two weeks in the office and two weeks at home. The role demands accuracy, empathy, and strong communication, with opportunities for development.