Customer Service Advisor - Mini Rotation

BSH Home Appliances Group; Corby; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Life Assurance

Pension Scheme

Enhanced Holiday Entitlement

Employee discount

Job summary

BSH Home Appliances Group in the United Kingdom is recruiting a customer service advisor to support callers, advise on purchases, and assist with warranty registrations and spare-parts orders.

The position is hybrid, with a rotating 8am–4pm and 10am–6pm schedule, two weeks in the office and two weeks at home. The role demands accuracy, empathy, and strong communication, with opportunities for development.

Qualifications

• Customer service background and empathy.
• Strong telephone communication skills.
• Ability to problem solve and remain calm under pressure.

Responsibilities

• Handle customer calls and provide pre-purchase advice.
• Troubleshoot basic appliance issues and guide customers.
• Register warranties and assist with spare parts orders.
• Maintain confidentiality and adhere to data protection (GDPR).

Skills

Customer service

Telephone communication

Problem solving

Tools

MS Office

CRM software

Job description

Tomorrow is our home

Start at BSH Home Appliances Group if you believe in delivering quality: As a leading manufacturer of home appliances and solutions, we can rely on people in our production sites who do their best. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we fully trust in their excellent work. In return, they know we will give them the chance to extend their skills and grow. Join us now and give your career a home.

Tomorrow is our home

Start at BSH Home Appliances Group if you believe in delivering quality: As a leading manufacturer of home appliances and solutions, we can rely on people in our production sites who do their best. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we fully trust in their excellent work. In return, they know we will give them the chance to extend their skills and grow. Join us now and give your career a home.

Permanent (P)

Hours

1 week of 8am- 4pm and 1 week of 10am- 6pm on a rotation.

This role is hybrid (2 weeks in the office, 2 weeks at home)

Your Responsibilities

• Booking engineer visits, providing and assisting with troubleshooting and ongoing maintenance of an appliance.
• Registering appliance warranties; Offering extended warranties.
• Identifying and ordering spare parts and accessories.
• Providing pre-purchase advice and replacement appliances.
• You will ensure that telephone calls are handled promptly, efficiently and meet our call and quality targets. You will also adhere to GDPR legislation and ensure full confidentiality at all times.

Your Profile

• A customer service background is required; you will also need to have strong telephone communication skills, be customer focused and able to demonstrate empathy.
• Accuracy, flexibility and the ability to problem solve will be necessary in this role.
• The ability to work as an individual whilst contributing to the overall success of the team is paramount.
• You will also need to be computer literate, able to work under pressure, and show resilience.
• Strong communication skills and you will maintain a professional attitude, building and maintaining relationships with internal and external stakeholders.

Benefits

• Competitive salary and bonus package.
• Life Assurance.
• Enhanced Holiday Entitlement.
• Contributory Pension Scheme.
• Salary Sacrifice EV scheme. (Subject to eligibility)
• Employee Discount and Access to BSH Reward website.
• Training and Development Opportunities.