Customer Service Advisor- 4 on 4 off shift

BSH Home Appliances Group; Corby; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary and bonus package

Life Assurance

Enhanced Holiday Entitlement

Contributory Pension Scheme

Salary Sacrifice EV scheme

Employee Discount and Access to BSH R​

Training and Development Opportunities

Job summary

BSH Home Appliances Group is offering a hybrid customer service role in the United Kingdom. You will book engineer visits, assist with troubleshooting, register warranties, and advise customers on replacements.

The position requires strong telephone skills, empathy, and the ability to manage calls efficiently. Working two weeks in the office and two weeks at home on a rotation, you will maintain confidentiality and meet quality targets while supporting internal and external stakeholders.

Qualifications

• Customer service background is required.
• Strong telephone communication skills are essential.
• Demonstrate empathy and a customer-focused approach.
• Need accuracy, flexibility and problem-solving ability.
• Ability to work independently and as part of a team.

Responsibilities

• Book engineer visits and assist with maintenance of appliances.
• Register warranties and offer extended warranties.
• Identify and order spare parts and accessories.
• Provide pre-purchase advice and suggest replacement appliances.
• Handle calls promptly, adhere to targets and GDPR.

Skills

Customer service

Telephone communication

Empathy

Problem solving

Resilience

Attention to detail

Teamwork

Job description

Tomorrow is our home

Start at BSH Home Appliances Group if you believe in delivering quality: As a leading manufacturer of home appliances and solutions, we can rely on people in our production sites who do their best. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we fully trust in their excellent work. In return, they know we will give them the chance to extend their skills and grow. Join us now and give your career a home.

Tomorrow is our home

Start at BSH Home Appliances Group if you believe in delivering quality: As a leading manufacturer of home appliances and solutions, we can rely on people in our production sites who do their best. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we fully trust in their excellent work. In return, they know we will give them the chance to extend their skills and grow. Join us now and give your career a home.

Permanent (P)

Hours

8am - 6pm

This is a hybrid role; working two weeks in the office and two weeks at home on a rotation

Your Responsibilities

• Booking engineer visits, providing and assisting with troubleshooting and ongoing maintenance of an appliance.
• Registering appliance warranties; Offering extended warranties.
• Identifying and ordering spare parts and accessories.
• Providing pre-purchase advice and replacement appliances.
• You will ensure that telephone calls are handled promptly, efficiently and meet our call and quality targets. You will also adhere to GDPR legislation and ensure full confidentiality at all times.

Your Profile

• A customer service background is required; you will also need to have strong telephone communication skills, be customer focused and able to demonstrate empathy.
• Accuracy, flexibility and the ability to problem solve will be necessary in this role.
• The ability to work as an individual whilst contributing to the overall success of the team is paramount.
• You will also need to be computer literate, able to work under pressure, and show resilience.
• Strong communication skills and you will maintain a professional attitude, building and maintaining relationships with internal and external stakeholders.

Benefits

• Competitive salary and bonus package.
• Life Assurance.
• Enhanced Holiday Entitlement.
• Contributory Pension Scheme.
• Salary Sacrifice EV scheme. (Subject to eligibility)
• Employee Discount and Access to BSH Reward website.
• Training and Development Opportunities.