Hybrid Customer Service Specialist (FinTech)”

Starling Bank; Southampton; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Company-enhanced pension

Private Medical Insurance

25 days holiday

Birthday leave

Life Insurance

Cycle to Work

Job summary

Starling Bank in Southampton is hiring a Customer Service Team Member to join our branchless, digital bank. You’ll handle queries across phone, email, live chat and social media, owning issues and delivering solutions with a customer-first mindset.

We offer hybrid working, a starting salary of £28,000, and comprehensive benefits. Training is provided to help you grow within a fast-changing fintech environment.

Qualifications

• Excellent written and verbal communication skills.
• Experience in customer service not essential but helpful.
• Able to stay composed in challenging conversations.

Responsibilities

• Provide exceptional customer service via phone, email, live chat and social media.
• Show ownership and accountability for offering solutions that help customers.
• Maintain high standards and continually improve service quality.
• Respond to complaints and escalate issues as needed.
• Support continuous improvement in the contact centre.
• Contribute to efficient processes and workflows.
• Collaborate within a dynamic team environment.

Skills

Excellent communication

Customer service

Adaptability

Resilience

Tools

MacBook

Job description

Starling Bank in Southampton is hiring a Customer Service Team Member to join our branchless, digital bank. You’ll handle queries across phone, email, live chat and social media, owning issues and delivering solutions with a customer-first mindset.

We offer hybrid working, a starting salary of £28,000, and comprehensive benefits. Training is provided to help you grow within a fast-changing fintech environment.