Evening Customer Service Specialist (Part-Time)

Starling; Southampton; Hybrid; GBP 25,000 - 31,000; Part time

Benefits offered by this job

Living Wage employer

Hybrid working

25 days holiday

Perkbox membership

Private Medical Insurance

Job summary

Starling Bank in Southampton is seeking a Twilight - Part Time Customer Service Team Member to join our customer-obsessed team. You will handle enquiries across phone, email, live chat and social media, delivering efficient, friendly support while upholding Starling's values.

The role offers hybrid working, 25 hours per week, five weeks of in-office training, and a starting salary of £28,000 FTE (roughly £18,600 for 25 hours, pro-rata).

Qualifications

• Provide customer service via phone, email, live chat and social media.
• Respond to customer queries and escalate when needed.
• Be adaptable in a fast-changing environment.

Responsibilities

• Provide exceptional customer service across channels.
• Take ownership to resolve customer issues.
• Maintain high service standards and seek improvements.
• Support continuous improvement in the contact centre.

Skills

Customer service

Communication

Resilience

Teamwork

Job description

Starling Bank in Southampton is seeking a Twilight - Part Time Customer Service Team Member to join our customer-obsessed team. You will handle enquiries across phone, email, live chat and social media, delivering efficient, friendly support while upholding Starling's values.

The role offers hybrid working, 25 hours per week, five weeks of in-office training, and a starting salary of £28,000 FTE (roughly £18,600 for 25 hours, pro-rata).