Customer Service Champion — Hybrid, Growth in FinTech

Starling Bank; Southampton; Hybrid; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Company-enhanced pension scheme

Private Medical Insurance

25 days holiday

Birthday day

Life Insurance

Volunteer time

Cycle to Work

Salary Sacrificed Benefits

Job summary

Starling Bank is seeking a Customer Service Team Member in Southampton. You will be the first contact for customers, handling queries across channels with a focus on timely, helpful responses. The role includes initial training, followed by a mix of in-office and remote work.

The company emphasizes a customer-centric culture, strong values, and ongoing development opportunities. Start dates are rolling from November to January due to shifting patterns.

Qualifications

• Experience in customer service is advantageous.
• Excellent written and verbal communication skills essential.
• Ability to stay calm and helpful in challenging conversations.

Responsibilities

• Provide exceptional customer service via phone, email, live chat and social media.
• Take ownership to offer solutions benefiting customers.
• Maintain high service standards and seek process improvements.
• Respond to complaints and escalate when needed.
• Support a continuous improvement culture in the contact centre.

Skills

Customer service

Excellent communication

Resilience

Tools

MacBook

Job description

Starling Bank is seeking a Customer Service Team Member in Southampton. You will be the first contact for customers, handling queries across channels with a focus on timely, helpful responses. The role includes initial training, followed by a mix of in-office and remote work.

The company emphasizes a customer-centric culture, strong values, and ongoing development opportunities. Start dates are rolling from November to January due to shifting patterns.