Evenings-Only Hybrid Customer Service Specialist

Starling Bank; Southampton; Hybrid; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Company pension

Private medical insurance

25 days holiday

Life insurance

Volunteering time

Job summary

Starling Bank in Southampton is recruiting a Customer Service Team Member to handle queries across phone, email, live chat and social media. You’ll join a fast-growing, fintech environment that values customer focus, collaboration, and continuous improvement.

Starting salary is £18,480 per year (based on £28,000 FTE). Hybrid working with time in the office and from home, training provided, and opportunities to grow within a values-driven team.

Qualifications

• Experience in a customer service role or contact centre is preferred.
• Excellent written and verbal communication skills.
• Able to work in a fast-changing environment and handle challenging conversations.
• Basic IT skills to navigate laptops and systems.

Responsibilities

• Provide exceptional customer service via phone, email, live chat and social media.
• Take ownership and offer solutions to help customers.
• Maintain high standards and strive to improve service quality.
• Respond to complaints and escalate issues when needed.
• Support continuous improvement within the contact centre.
• Help optimize processes and workflows.
• Collaborate effectively within a dynamic team.

Skills

Customer service

Communication skills

Multichannel support

Team player

Tools

MacBook

Job description

Starling Bank in Southampton is recruiting a Customer Service Team Member to handle queries across phone, email, live chat and social media. You’ll join a fast-growing, fintech environment that values customer focus, collaboration, and continuous improvement.

Starting salary is £18,480 per year (based on £28,000 FTE). Hybrid working with time in the office and from home, training provided, and opportunities to grow within a values-driven team.